Shipping policy

Shipping Policy

Processing time
Please allow 7–14 business days for your order to be prepared and shipped (Monday–Friday, excluding holidays). Many orders ship sooner. You’ll get an email with tracking information as soon as your order ships.

Shipping rates
Shipping costs are calculated at checkout based on your location and the size and weight of your order.

Where we ship
We ship worldwide.

International orders
International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These fees are not included in your order total, and we can’t predict or control them. Packages can also be delayed in customs, which is outside our control.

If you refuse an international package or don’t pay the customs charges, any refund will have the original shipping cost and the cost of shipping it back to us deducted.

Address accuracy
Please double-check your shipping address before placing your order. We’re not responsible for packages sent to an incorrect address entered at checkout. If you spot a mistake, email us right away at info@jdlmfg.com. We can fix it as long as the order hasn’t shipped yet.

Lost or damaged packages
If your package arrives damaged, or tracking shows it was delivered but you didn’t receive it, email us at info@jdlmfg.com within 30 days of the delivery date. Include photos of any damage. We’ll work with you and the carrier to make it right.

Questions
Email us at info@jdlmfg.com with your order number.